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Shipping & Returns

Shipping Policy

Last updated September 30th, 2023

 

 

 

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.fakecakery.com/terms-and-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Free Shipping:

We offer free USPS First Class shipping on all domestic orders.

 

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free shipping is not valid on international orders.

 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

 

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

 

QUESTIONS ABOUT RETURNS?

 

If you have questions about returns, please review our Return Policy: https://www.fakecakery.com/shipping-returns.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

 

If you have any further questions or comments, you may contact us by:

Return & Exchange Policy

Last updated September 30th, 2023

 

Thank you for your purchase. We hope you are happy with your purchase. Please understand that most of our products are made by hand, therefore they will all be slightly different to the product photo. Returns will be handled on a case by case basis. Returns will not be accepted if the product is already used. Products can be eligible for a return for up to 30 days from the confirmed delivery date on the package tracking. The buyer is responsible for the cost of return shipping with the exception of incorrect product received. If you would like to cancel your order and it has not shipped out yet, we can gladly offer you a full refund unless it is a custom order. 

The cost of initial shipping is not refundable with the exception of the address on the shipping label not being the same as the provided address.

If your product becomes damaged during shipping or arrives damaged, we offer replacements for defective parts within 90 days from the original purchase date. 

Fake cake sculptures or one of a kind products are not eligible for replacement parts. 

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